General Summary: The Center Representative Volunteer will assist with day-to-day operations, programs, events, and activities of a USO center.

Requirements                                   

• Commitment to our mission to strengthen America’s military service members by keeping them connected to family, home and country, throughout their service to the nation
• Friendly, outgoing, and kind demeanor to people of all backgrounds
• Strong interpersonal, customer service, and problem-solving skills
• Sound sense of judgment and sensitivity to handle any controversial or confidential situations
• Enthusiasm to work as a team
• Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing needs of USO Operations.
• Willingness to learn basic operating knowledge of computers and gaming equipment such as: Volunteers.USO.org, Xbox, PlayStation and Wii.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening.
• Ability to lift and carry up to 25 pounds.
• Ability to stand, walk, bend, and lift for extended periods of time

Volunteer Duties

• Greet, welcome, orient, and assist guests
• Monitor and maintain food and supplies
• Tidy and clean the center which can include trash removal and bathroom cleaning
• Answer visitor’s questions about the USO and the surrounding community
• Practice safe food handling and storage practices.
• Assist with usage of computers, gaming equipment, telephones, or other offerings
• Help conduct events and programs in the center such as: Bob Hope Legacy Reading Program, Welcome Homes, and holiday celebrations
• Document hours volunteered in Volunteers.USO.org
• Other duties as assigned

Level of Authority: Work is planned, delegated, supervised and monitored by center staff.  Volunteers are expected and encouraged to take on appropriate levels of responsibility within the boundaries of USO policies, procedures, organizational values and standards of conduct.  Volunteers are prohibited from exercising their decision-making authority outside of these procedures and policies.

This document does not constitute an employment agreement between the USO and the volunteer and is subject to change at any time by the USO at its sole discretion as the needs of the USO and the requirements of the job change.